Welcome to Amulya Gems! By accessing or using our website (www.amulyagems.com), you agree to be bound by the following Terms and Conditions ('Agreement'). If you do not agree with these terms, please discontinue use of the website immediately.

These Terms govern your use of our website, the purchase of our products, and your relationship with Amulya Gems.

1. Definitions

• "Website" refers to www.amulyagems.com, including all related subdomains.
• "We," "Us," "Our" refers to Amulya Gems, its owners, employees, and affiliates.
• "You," "User," "Customer" refers to any individual, company, or entity accessing the website or purchasing products.
• "Products" refer to all items sold by Amulya Gems on the website.
• "Services" refer to all functionalities, features, and offerings of Amulya Gems, including product sales, shipping, and customer support.

2. Acceptance of Terms

By using this website or purchasing products, you confirm that:

• You are at least 18 years of age or have parental/guardian consent.
• You have the legal capacity to enter into this Agreement.
• You will comply with all applicable laws and regulations when using our website.
• You have read, understood, and agreed to these Terms.

3. Products & Pricing

• 3.1 Product Listings: We strive for accuracy in product descriptions and pricing but do not guarantee error-free details.
• 3.2 Pricing & Taxes: Prices are listed in Indian Rupees (INR) and subject to change. GST and other applicable taxes may be included based on location.
• 3.3 Discounts & Promotions: Promotional offers are limited-time and subject to change at our discretion. Some items may not be eligible for discounts.

4. Ordering & Payment

• 4.1 Placing an Order: Orders must include complete and accurate billing and shipping details.
• 4.2 Payment Methods: We accept Credit/Debit Cards, UPI, Net Banking, and select Cash on Delivery (COD) options.
• 4.3 Order Confirmation & Cancellation: Once an order is placed and confirmed, it cannot be modified or cancelled, except under special circumstances.

5. Shipping & Delivery

• 5.1 Shipping Timeline: Orders are processed within [3-7] business days and dispatched via trusted courier partners.
• 5.2 Shipping Charges: Shipping fees are based on order value and delivery location. Free shipping may be available for qualifying orders.
• 5.3 Tracking & Delivery: A tracking number will be provided via email/SMS. We are not responsible for delivery delays due to courier issues.

6. No Return, No Exchange Policy

• 6.1 No Returns: All purchases are final. We do not accept returns under any circumstances.
• 6.2 No Exchanges: Items cannot be exchanged for other products or variants once delivered.
• 6.3 Damaged or Wrong Items: In the event of receiving a damaged or incorrect item, notify us within 24 hours with order details and photos.

7. Intellectual Property & Copyright

• 7.1 Copyright: All website content (text, images, logos, and product designs) is owned by Amulya Gems and protected by law.
• 7.2 Unauthorized Use: You may not copy, modify, resell, or distribute content without explicit written permission.

8. User Conduct & Restrictions

• 8.1 Prohibited Activities: Users must not engage in fraudulent activities, post offensive content, or interfere with website security.
• 8.2 Review Policy: Any defamatory, misleading, or promotional content in reviews/comments may be removed at our discretion.

9. Limitation of Liability

• 9.1 No Liability for Losses: Amulya Gems is not liable for any direct, indirect, or consequential damages arising from product use.
• 9.2 Force Majeure: We are not responsible for disruptions due to natural disasters, cyber-attacks, or other unforeseen events.

10. Dispute Resolution & Governing Law

• 10.1 Jurisdiction: This Agreement is governed by Indian law and falls under the Mumbai jurisdiction.
• 10.2 Arbitration: Disputes must first be attempted to be resolved amicably before arbitration or legal proceedings.

11. Privacy Policy

• 11.1 Data Collection: By using our website, you consent to the collection and processing of your personal data in accordance with our Privacy Policy.
• 11.2 Data Protection: We take security measures to safeguard user information but cannot guarantee complete security.

12. Changes to Terms

• 12.1 Modifications: Amulya Gems reserves the right to update these Terms at any time without prior notice.
• 12.2 Continued Use: Continued use of the website constitutes acceptance of any revised Terms.

13. Contact Information

• For any queries regarding these Terms, contact us at:
• Email: care@amulyagems.com

 

 

IMPORTANT TERMS & CONDITIONS

WORKING HOURS

Monday to Friday – 10 am-5:00 pm.

• We are closed on all Saturdays & Sundays and government/festival holidays, as per the Govt of Maharashtra.
• All orders are taken only online and no whatsapp or email or any other mode of orders are undertaken
• The prices mentioned in the website are inclusive of all taxes, including GST. 
• We accept all visa /mastercards/rupay/ debit / credit cards, UPI payments, Net-banking, Online transfer to our account. For online direct transfer to account, account details will be furnished to the concerned as and when requested
• While making online payments there could be technical issues with regard to completion of the payment due to link/ connectivity issues, which may not be due to our website. Force Majeure clause will apply and we do not undertake any responsibility for such failures of payment. However we will try and taking it up with the Payment Gateway for assistance in resolving the issue in the best interest of our customer. Any disputes with regard to the payment of the card has to be taken up with the customer’s Bank only and we will provide all necessary assistance to the customer. Please note that Amulya Gems LLP, India is not responsible for any payment failure as the payment happens in the respective bank sites which are secured and no other party has an access or information to them.
• These terms and conditions outline the rules and regulations for the use of Amulya Gems LLP Website, located at https://www.amulyagems.com
• By accessing this website we assume you accept these terms and conditions. Do not continue to use https://www.amulyagems.com
• if you do not agree to take all of the terms and conditions stated on this page.
• The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
• One or more offers cannot be combined and only one coupon code can be applied at any point of sale. In case if there are any issues due to systems failure etc, the decision of the company will be final.
• We normally take 5 to 7 business days to ship the products ordered. This could extend due to various reasons beyond our control and/or during SALE OFFER.
• The Shipping cost charged is according to value of the order and has nothing to do with the timing of the order
• All orders are shipped through any available couriers as per the delivery location of the Consignee or Customer.  The exact date of delivery varies from 5 to 7 business days from the date of shipment, depending on the location of the destination. AmulyaGems LLP does not have any control on the delivery time as this is not controlled by us. 
• We will be updating all the customers by email the details of tracking id and customers are advised to track them online for the movement of the shipment, as we will not be aware of the details once it is picked up by the Logistic agencies.
• In case if the shipment is returned due to the reason, customer not available or customer rejected, we will be able to resend the products with an additional courier charge of Rs.150 or more depending upon the weight/location of the shipment.
• The locations which are not serviceable by our regular courier services will be shipped by India Post. Amulya Gems LLP, India cannot commit a Turn Around Time for such shipments as this is beyond our control.
• Any instructions regarding the delivery of the shipment at the delivery location has to be made to the Logistic partners directly by the customer through their online portal or through their respective Customer care centres. We will not be able to customize the requirements of delivery schedule as the Logistics Partners (courier companies) have their own system and processes of delivery, on which Amulya Gems LLP does not have any control. 
• Cancellation of Orders - An order placed by the customer can be cancelled before it is shipped.  There are no cancellation charges from Amulya Gems LLP.  However, the payment gateway charges - approximately 5% will be applicable while refunding such amounts to the customers.  The refund charges will be 2 ways. 
• Once an order is shipped, an order cannot be cancelled. 
• Modification of Orders - An order cannot be modified once it is placed.  

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link:

• is not in any way deceptive;
• does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and
• fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that:

• the link would not make us look unfavorably to ourselves or to our accredited businesses;
• the organization does not have any negative records with us;
• the benefit to us from the visibility of the hyperlink compensates the absence of Amulya Gems LLP; and
• the link is in the context of general resource information.

These organizations may link to our home page so long as the link:

• is not in any way deceptive;
• does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
• fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Amulya Gems LLP. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Amulya Gems LLP  or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

• are subject to the preceding paragraph; and
• govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.