We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amulyagemspvtltd@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amulyagemspvtltd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amulyagemspvtltd@gmail.com.

We have a No return policy, 

Shipping & Returns

Instructions for cancellation of the order can be taken up before shipment of the products. Once if the order is shipped, cancellation can be done only after the shipment is returned to us and appropriate courier charges will be deducted and balance refunded

• None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints has to be raised within 2 days of receipt of the product.
• Exception to the above rule is that, when goods are either damaged in transit in an unusable condition or wrong product sent or lost in transit, we will replace them with a new product as early as possible.
• All disputes are subject to Mumbai jurisdiction.
• As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images and unboxing video.
• Return will only be available if the product has been damaged during transit and the complaints has to be raised within 48 Hours at care@amulyagems.com
• Any damage to the shipment should be brought to our notice immediately with photo images and unboxing video for us to take it up with the courier company.
• Modification / Cancellations to Order : An order placed cannot be modified. Similarly if the customer desires so, an order can be cancelled before shipment. Once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to our office. In such cases the order value will be refunded after deducting the courier charges and payment gateway charges as applicable (approximately 5% of the order value both ways). The refund will be done within 15 days from the date of cancellation
• Amulya Gems will be regularly sending email updates regarding the orders received / shipped / shipping updates etc. So, we request our customers to keep the filters of your email settings appropriately so that you receive such emails from us. Amulya Gems will not be responsible for such mails not received in case of wrong set up of email settings at the customers’ end.
• These products being natural products, sometimes due to variance in light or location or due to climatic conditions, the colors might vary. However, the quality of the product will remain the same. Amulya Gems is not responsible for any such variance in color due to reasons beyond their control.
• Amulya Gems will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, sometimes there could be a lag because of which you can get an updated/ higher version product even before it is updated in the site.
• All product or Order related queries are to be raised only with care@amulyagems.com . Instagram and FB are only a marketing medium and handled by a different team. While we try and address this to the extent possible in those social medias, referred above, customers are advised to raise the issues only with care@amulyagems.com. We prefer to avoid discussing specific issues on Instagram / Facebook as every query requires time to check and resolve.
• All queries are generally replied within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done. 
• Privacy: we never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art ssl (secure socket layers) technology.
• If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.